2 November 2017 / Posted by CustomerComms / Uncategorized /

GDPR. Privacy Compliance by Quadient®

Respond quickly to GDPR data requests to drive an exceptional customer experience. Quadient’s integrated suite of technology supports organizations in their challenge to stay ahead of the competition while safeguarding their privacy compliance. Our flexible combination of data management and customer communications management technology enables organizations to take control over [...]

13 June 2017 / Posted by CustomerComms / Uncategorized /

The convergence of Customer Communications Management (CCM) and Customer Experience Management (CXM)

Bringing Your Customer Communications into the 21st Century and into Alignment with Customer Expectations. When it comes to the customer experience (CX) strategy, customer communications are often one of the most overlooked – yet critical – components of the customer journey. In many cases, the CX strategy tends to focus [...]

17 June 2016 / Posted by CustomerComms / Uncategorized /


A customer journey is the set of interactions a customer has with your business to complete a task such as evaluating, onboarding, getting support, or renewing a product or service. Taking a step back, Customer Journey Management is an omnichannel customer engagement strategy that takes an outside-in approach from the [...]

12 January 2016 / Posted by Javier Echebarria / Uncategorized /


Many-channel communication vs Multi-channel communication. – Businesses generally contract providers of different communication channels for multi-channel communications, and each provider usually delivers its results separately without taking the rest into account. This is Many-channel communication, repeatedly launching messages to the same customer through many channels with an unsatisfactory or even [...]

9 April 2015 / Posted by cct-blog / Uncategorized /

Multi-channel communication as part of information management in the Spanish insurance sector. Implications for the ICT department.

The IDC consultancy whitepaper, which was obtained after a discussion with representative companies in the sector, deals with multi-channel communication and information management in the Spanish insurance sector. After presenting the particular issues of the insurance industry with respect to customer information management processes, the article defines the priorities of [...]

26 February 2015 / Posted by cct-blog / Uncategorized /

World Insurance Report 2015 from Capgemini and EFMA.

With data collected from over 15,500 customers worldwide and 165 insurance company executive surveys, the World Insurance Report 2015 from Capgemini and EFMA analyzes the emergence of situations that have altered the sector together with an alarming decline in positive customer experiences. The report suggests that insurers need to focus [...]

25 April 2014 / Posted by Javier Echebarria / Uncategorized /

MULTI-CHANNEL MARKETING AUTOMATION: The next frontier for operational marketing. On, Off, Above, Below, Left Behind… We’re talking about Noline Communication.

New generations of consumers are regular users of the Internet and smart phones, spending more time online than watching TV or reading magazines. This shift in consumer behavior is changing the way of carrying out marketing and thus customer communication, which is becoming a convergence of direct marketing and mass-marketing. [...]