Customer Comms
Companies in the insurance sector are faced with particular issues in relation to information management processes and communication with third parties due to three main factors:
  • A strict regulatory framework from national and international regulation.
  • Strong competition in product prices due to the economic downturn in recent years and competition from digital business models.
  • Challenge due to the implementation of omni-channels with traditional models.
In this competitive environment, one of the priorities of the sector has become combining the value of the traditional with the value of the new in an evolutionary process of digital transformation, improving customer service while reducing costs. 
Customer Comms offers insurance companies services and solutions with technology platforms that help them evolve in the digital transformation processes of customer communication both in physical and electronic formats with strict control of regulated content.
Customer Comms’ multi-channel communication platform, Communicalia, help insurance companies to:
  • Decrease the number of null impacts, leading to a reduction of costs.
  • Optimize their traditional communication by implementing the use of alternative online channels.
  • Differentiate their products and services with impactful technological proposals.
  • Manage process efficiency in all customer communications.
  • Add value to customer communication applications.
  • Improve the “Time to Market”, neutralizing competitor campaigns in record time.
  • Implement new techniques for cross-selling to increase sales.
Customer Comms accompanies insurance companies in the gradual transformation of offline communications to online channels, through the “Go Less Printing” program which can reduce the consumption of printed paper and its associated costs.