Companies in the insurance sector are faced with particular issues
in relation to information management processes and communication with third parties
due to three main factors
- A strict regulatory framework from national and international regulation.
- Strong competition in product prices due to the economic downturn in recent years and competition from digital business models.
- Challenge due to the implementation of omni-channels with traditional models.
In this competitive environment, one of the priorities of the sector has become combining the value of the traditional with the value of the new in an evolutionary process of digital transformation
, improving customer service while reducing costs.
Customer Comms offers
insurance companies services and solutions with technology platforms that help them evolve in the digital transformation processes of customer communication both in physical and electronic formats
with strict control of regulated content