CommStore: Omnichannel communications with the customer integrated into a single repository.
Customer Care departments lack integrated and updated information and other key communications that their company is having with the customers
, as these interchanges are taking place in other non-integrated channels. In other words, they do not have a 360º overview of what is happening with that specific customer
and thus are unable to provide the most suitable response in any given situation.
An example would be the case in which a customer wishes to clarify
one point or another on an invoice that he has just received from the Company and the Customer Care department must be able to have visual access to that specific invoice in order to answer
the customer´s doubt properly
To achieve a full 360º vision of all the company´s omnichannel communication, Communicalia has developed and implemented its unique CommStore module.
CommStore provides the Company and its customers a single repository accesible through a web browser
. Each and every communication that has been exchanged between the Company and each customer is available in such a way that every single department in the Company, specially Customer Care, is able to share all types of communications, be it marketing or transactional in nature, with the customer in real time