Integrated multi-channel communication in a single platform.
is the Customer Comms platform that offers a comprehensive solution for improving data analytics, as well the creation, distribution and management of multi-channel customer communications which integrates all channels, both offline (print, archives, customized videos and call center) and online (email, SMS, mobile, Internet, messaging and social networks)
. This enables the automation of customized communication campaigns
directed to a broad database that is managed in real-time
within an omni-channel strategy
, ensuring fast return on investment
Communication process automation
represents a major increase in cost effectiveness
as it allows the customization of messages and an immediate reaction to responses. At the same time, it optimizes customer communication, drastically reducing operating
costs and turning communication objectives into economic benefits
for the company.
Comunicalia is a flexible tool capable of adapting
communication processes in various industries
, while taking into account the peculiarities of each company. All this is based on customer behavior analysis
in order to develop individualized campaigns with messages and channels adjusted to the needs of each customer in real-time
It includes the following features
- Design and creation of complex, individualized, multi-format and multi-channel messages.
- Campaign management from the definition of the messages and the target audience.
- Collaboration between internal and external users.
- Automation of tasks and event programming.
- Optimized execution of campaigns and monitoring of results.
- Customer behavior analysis through a multi-channel environment in real-time.
- The improvement of data quality and its enrichment.
- The certification of communications and electronic signatures.
Communicalia is a modular solution tailored
to different environments and customer needs by providing flexibility in its implementation and use within organizations.
and analytical report.
Collaborative design of
Integrated omnichannel communication repository