In order to collectively carry out this process, integrated platforms
that allow the data content, business rules and execution to be managed from start to finish
are required. To make the communication even more efficient and provide a better customer experience
, management should be performed in real-time
need to have a legal value
, assistance is sought from certification bodies and trusted third parties
whose services must also be integrated into the platforms.
These platforms should be integrated with the CRM, BI, ERP and ECM systems and Business Process
of the companies and their distribution channels so that the whole process is automated
with minimum human intervention.
When the platforms are self-service for users using the option of web access
, they become universal communication tools
both for the company
and its distribution channels
provides companies with communication platforms that meet these requirements both in the form of Service (SaaS) and Outsourcing
Examples of these platforms are Communicalia and CommsBox