Customer Comms
The handwritten signature is the graphic form of a person's acceptance or agreement with the content of a written document. At the time of signing, it is imperative that the signer be physically present, something that is often impossible in long-distance dealings. The electronic signature was thus born to fill this limitation. There are countless advantages with respect to the handwritten signature:

  • Flexible electronic communications: web, email, SMS ...
  • Pervasiveness and asynchronism capacity.
  • Saving paper costs and management times.
Business case: Multisector.
Contract signing in B2B processes.
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The electronic signature is a legal concept, an electronic equivalent of the handwritten signature. It refers to the set of electronically-contained data relating to a person, which, together with other data, can be used as a method of identifying the signatory who accepts the contents of an electronic message via any valid electronic means, as for example:

  • Using a biometric signature.
  • Signing with an electronic pen when using a credit or debit card in a store.
  • When filling a computer checkbox either by typing, clicking on the mouse or using a touch screen.
  • Via a digital signature.
  • Entering a username and password.
  • Via a card or coordinate generating device.

The electronic signature is integrated into a certification process that generates a report which collects information regarding the communication's origin, destination, content and moment at which all these events took place, leaving proof via a Qualified Time Stamp.

The certification is generated by a trusted third party, which acts as a witness, validating the content and the time of the communication, as well as offering evidence that can be given in good faith before a judge regarding the veracity of the communications.

Complying with European regulation Number 910/2014 on electronic identification and trust services for electronic transactions in the internal market, known as eIDAS, Customer Comms is integrated into the single European legal framework for Certified electronic delivery, Electronic contracting with signature and Digital custody of proof services. All this is possible thanks to the standardization of Trusted Service Providers By the Ministry of Industry, Energy and Tourism.
Integration of electronic signatures within the process allows companies to:
Solutions Electronic Signature
  • Automate the process surrounding remote signatures with reduction of costs and times.
  • Choose physical or electronic channels, or a combination of both, to attain the signature.
  • Choose the signature system suitable for acceptance: Simple, advanced, qualified.
  • Integrate all certified communications into a single supplier.
  • Ensure the legality of the certifications with a Trusted Service Provider.
Solutions Electronic Signature
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