Digital transformation in direct communications between companies and their customers
is a highly topical issue
. The migration
from communications on paper to electronic solutions
is performed in a gradual process
with Less Printing
. To do this, the customer is given the opportunity to choose their preferred communication channel, refraining from the printing channel
if desired. This choice, in order to have full legal effect
, is certified using digital communication certification processes
The advantage of having an integrated multi-channel communication platform
is that it enables not only for the customer to decide on the channel
that they want for a specific type of communication, but also, once that decision is made, a physical mail delivery is automatically created if the electronic channel does not work
to ensure the communication’s authenticity. For example, if an email delivery of a communication regarding increasing insurance premiums does not reach the customer, a mail delivery is automatically generated with a SMS notice warning that the mailbox was inaccessible.
of the entire process is guaranteed thanks to Communicalia
, a multi-channel communication platform which allows the integration of different channels: paper, email and SMS
with legal certification of the processes by Customer Comms as a trusted third party.
Business case: Telecommunications Industry.
Certificated Welcome Pack certificate. Go Less Printing.
View all success stories
Business case: Financial Industry.
Automated Multi-channel Investment Fund Reports from XBRL files.