A competitive market
like the current one requires an immediate response to customers
when they interact with the company. Complex communication design
, which is carried out among various internal departments and external suppliers and usually coordinated by the marketing department, will lead to a limitation on the speed of the company’s response
To speed up the “time to customer”
in customer communication design and execution
, while keeping the company in control of the entire process
, Customer Comms has developed a web module in the Communicalia
platform, called CommsPortal
, which facilitates cross-channel communication with customers in a collaborative environment
with all the required partners; from Marketing, IT and Legal departments to suppliers like advertising agencies
and even regulators.
Furthermore, CommsPortal makes it possible for the distribution channel (agents, brokers, branches, franchisees
, etc. via a browser
) to access printed communication media
(flyers, brochures, marketing letters, correspondence letters, complaint letters, etc.) and electronic communications
(email, SMS or microsites) for their customer communications.
Business case: NGO Industry.
Multi-channel campaign portal.
Business case: Life and Health Insurance Sector.
Multi-channel customer communications portal.