When large databases are being handled, individualized customer communication through multiple channels is an impossible task to perform without resorting to solutions that automate the processes of design, composition, creation and distribution.
These communication channels may be physical or electronic. The contact points and supports range from paper, PCs, the Internet, smartphones, tablets and video to call centers, social media, points of sale and shared files. When necessary, a legal value must be given to communications through certifications and electronic signatures.
Digital communication transformation in companies must be done when all channels are integrated with a 360º view of the customer.
Customer Comms provides technological solutions adapted to the individualized multi-channel transactional and marketing communication needs of each company, optimizing processes by integrating on and off channels for any point of contact or support, thereby helping companies in their digital transformation.
Customer Comms provides cross-industry solutions that apply to different types of business communications: